Privacy-Policy - Vtech-India

Introduction

At V-Tech India, we are committed to safeguarding your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with us via our website https://v-techindia.com, by email, over the phone, or in person.

Although India is in the process of evolving its data protection legislation, we follow global privacy best practices and comply with principles that align with the UK General Data Protection Regulation (UK GDPR) and other internationally accepted standards.

We may update this policy from time to time. In the event of any significant changes, we will notify you accordingly.

Who We Are

V-Tech India is a trusted supplier of garage and workshop equipment including brake testers, lifts, emission testers, wheel aligners, and diagnostics tools. We serve businesses, vehicle service centres, and inspection facilities across India.

This privacy notice applies to all our services and describes your rights regarding your personal data and how we uphold those rights.

Why We Collect Your Personal Data

We collect your data to:

Respond to product enquiries or technical support requests.
Process and manage orders or service bookings.
Offer aftersales service and warranty tracking.
Share updates on products, offers, or events (if opted in).
Meet legal, regulatory, and internal recordkeeping obligations.
Improve the user experience and content on our website.

Legal Basis & Legitimate Interests

Where applicable, we process personal data on the basis of:

Fulfilling a contract (e.g. equipment purchase or service agreement).
Legitimate business interests (e.g. customer support, marketing).
Compliance with legal obligations (e.g. tax or warranty records).
Consent (for newsletter subscriptions or optional marketing).

What Personal Data We Collect

The types of data we may collect include:

Name, company name, and job title (if applicable).
Contact information: email address, phone number, physical address.
Product or enquiry details submitted via forms or emails.
Website usage data such as IP address, browser type, and cookies.

Feedback or reviews you may submit regarding our services or products

How We Use Your Data

We use your data to:

Communicate with you about orders, service status, and updates.
Respond to technical questions or support requests.
Process invoices, warranty claims, or service appointments.
Send occasional marketing or promotional communications (only with consent).
Maintain internal records and comply with business regulations.
Monitor and enhance the performance of our website and services.

Data Retention

We keep personal data only as long as necessary to:

Provide requested products or services.
Comply with financial, warranty, or legal obligations.
Support legitimate business functions (such as service logs or purchase history).

After this period, data is securely deleted or anonymised.

Sharing Your Data

We do not sell your personal data. However, we may share it in the following scenarios:

With IT or logistics partners (e.g., website hosting, courier services).
With product manufacturers or affiliates (e.g., for warranty or support escalation).
With legal or government authorities if required by law.

All partners are contractually obligated to protect your data and process it in line with applicable laws.

International Transfers

While our primary operations are in India, certain technical services (e.g., website hosting or analytics tools) may involve processing data on servers located outside of India. We ensure such transfers are secure and comply with international privacy safeguards.

Your Rights

Although India’s formal data protection law is pending, we voluntarily uphold your privacy rights, including:

Right to access your personal data.
Right to correct or update inaccurate information.
Right to request deletion of your data (where applicable).
Right to object to certain types of data processing (such as marketing).
Right to withdraw consent at any time.

To make a request, please contact:
Email: info@v-techindia.com

We may require verification of your identity before fulfilling any request.

Marketing & Communications

If you sign up for updates or submit an enquiry, you may receive promotional emails from us. These communications may include offers, new product information, or invitations to trade events.

You can unsubscribe at any time using the link in our emails or by contacting us directly. We do not share your contact details with third parties for marketing.

Cookies

We use cookies and similar technologies to enhance your experience on our website, analyse visitor traffic, and personalise content. You can modify or disable cookie preferences via your browser settings. For more details, see our Cookie Policy.

Complaints

If you believe we have misused your data or breached this policy, please contact us. We take all concerns seriously and will investigate promptly.

Though India currently lacks a formal data protection authority, we are committed to fair and lawful data handling and will cooperate fully in resolving any issues.